We believe that communication starts with you, the business user: that people are the center of all communications and that business communications solutions tools should facilitate it. Those tools should be easy-to-use, high-performing, and worry-free, so that you can focus on the interaction and not the tools.

That’s why 3 Run Single Media’s Elevate makes it easy to combine your business PBX phone system, team chat and messaging, video conferencing, screen sharing, file collaboration into a seamless experience oriented around company needs and employee work style.

What is Elevate?

Elevate is a fully integrated cloud-based unified communications platform for small to medium businesses. We believe that people are the center of all communications and that tools facilitate that communication. Those tools should be easy-to-use, high-performing, and worry-free, so that you can focus on the interaction and not the tools.

Elevate combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by 3 Run Single Media’s Worry-Free Experience™.

Elevate incorporates your business communication and collaboration methods and devices into one integrated, easy-to-manage system, including:

Elevate

A fully integrated unified communication and collaboration platform for SMBs that combines a PBX phone system, video conferencing, chat, screen sharing and file management into a seamless experience.

  • Easy to manage with a single user-friendly HostPilot® control panel
  • 99.999% financially-backed uptime service level agreement (SLA)
  • Flat, per-user rate with unlimited local and domestic long distance
  • Integrated chat, video conferencing, screen sharing and file collaboration
  • Free, expert J.D. Power-certified 24/7 support
  • Includes free Spam Caller Protection
  • Cloud PBX Awarded Editor’s Choice by PCMag.com

*Product and feature availability may vary by region.

Elevate Detailed Features

PBX Phone System

In the past, installing a business PBX phone system required a huge expense, but it was the only way to get all the features a sophisticated company needs. Not only did you have to buy expensive and bulky PBX hardware, but you had to pay someone to install and maintain it. But you want the best small business phone system for your company, and phone systems have evolved. With Elevate, you get support for high-definition (HD) audio along with features such as call park, call forwarding, 3-way calling, and a conference bridge. All you need to do is buy the pre-configured phones, connect them to the Internet and download the Unite apps.

What is PBX?

Private Branch Exchange (PBX) is a private system within a company that allows a business to manage multiple phone line extensions and calls within and outside of the company. Traditional PBX hardware technology, that makes call management possible, is generally stored physically on-premises within the company. Each phone extension connects by wire to the PBX terminal through a plug in the wall.

Enterprise-grade phone systems

3 Run Single Media allows your company to plug into our PBX equipment through the cloud, saving you money and data space while providing your company with over 90 call features that present your SMB just like a Fortune 500 company. Features such as voicemail to email, hold & park, call transfer, and call recording will all be managed through your company’s own private administrative portal.

Quality and Reliable Calls

You won’t sacrifice quality for cost with Elevate. 3 Run Single Media a has programs and processes in place to help assure high-quality calling, including customer site pre-qualification and constant real-time monitoring of our network for any quality of services (QoS) issues, and all of it is financially backed with a 99.999% uptime service level agreement.

Business Continuity

When unforeseen emergencies strike (power outage, severe weather, theft, etc.) your business, 3 Run Single Media can help your business stay afloat by allowing you to forward calls to your mobile devices or to an off-site location. The key to surviving downtime is to maintain a working communications system. If your phones are up, you can still contact customers and preserve vital relationships while your business works towards getting back up and running.

Easy Installation

The best part, after the savings and added functionality, is the easy installation. Our expert onboarding team will easily guide you through the setup process. You don’t need to be an expert. We will send you pre-configured phones that, once plugged into your internet connection, will be ready to go.

Phone Cost Savings

Lower your operating expenses by eliminating the need for expensive equipment and the technical experts needed to install, maintain and repair it. Get feature-rich phone service for a low monthly cost.

Spam Caller Protection

Spam Caller Protection is a free service for 3 Run Single Media’s customers. It detects calls from aggressive telemarketers and fraudsters and allows administrators to decide how to route these calls. Depending on your organization’s preferences, you can tag these calls in the Caller ID screen, send them to voicemail, or block them. This protection extends to every Elevate device, including the Elevate desktop and mobile apps.

Take your business phone with you.

Mobile workers now have instant access to their corporate phone extension – anywhere, anytime, and on any device.

The Elevate Mobile App can be downloaded at the Google Play Store or the Apple Store.

Elevate Mobile App Benefits

  • Integrated, searchable corporate phone directory
  • Easily chat with colleagues — individuals and groups
  • Management of multiple calls at once
  • Voicemail with transcription
  • One-touch transfer to desk phone with the Call Flip feature
  • Advanced calling features such as call transferring, hold, Call Flip, FindMe/FollowMe, and more…

Team Chat and Business SMS

Send and receive chats and text messages to colleagues and customers. Unlimited text messages can be sent to colleagues and customers across the United States, Canada, and Puerto Rico. Chats and text messages are securely encrypted in transit and at rest and will automatically sync across Unite Desktop and Mobile applications.

Contact Sync

  • Contact Sync: From your mobile device ( iOS® Android®) sync your contacts from popular third-party platforms (Office 365®, G-Suite™, and more) to all your Elevate Apps.
  • Contact synchronization must be initiated from your Unite mobile application.

Call Management, Holds, and Call Transferring

Use your mobile device just like your desk phone. Manage, hold, and transfer calls with just a tap or two. Easily switch between calls, transfer calls via warm or blind transfer, check call history, and put calls on speaker.

Call Flip

Move between your desk and mobile phones with ease. Transfer your call from your mobile app to your desk phone, or vice versa – without disconnecting your call. Simply tap the Call Flip icon, then pick up the call on your other phone.

Voicemail

Easily manage your voicemail. Get all the most important options you regularly use at your desk right on your mobile device: playback, forwarding, deleting, and voicemail transcription.

Find Me / Follow Me

Make sure callers can reach you anywhere, anytime, on any device. Rings your desk phone, mobile phone, and desktop app phone at the same time, so you won’t miss important calls. Create rules around how you like to receive business calls.

Mobile Assistant – Coming soon!

Be more productive with your phone system. Get recommendations for custom calling rules based on your calling patterns, preferences, time of day, meeting status, location, and more.

Desktop App

The free Elevate Desktop App empowers employees with the flexibility to communicate the way that works best for them, right from their Mac or PC.

Efficiency

The Elevate Desktop App brings essential collaboration tools together, making teamwork easier than ever. See who is available, send chats and text messages, place and receive calls, share screens, start video calls and share files—all from one application.

Ease of Use

The Elevate Desktop App uses the corporate Active Directory® to automatically create a contact list, which is used as a basis for most of the features of the App. Click the name on the contact tile to find more info from the Active Directory such as extension number, job title, department, office location, and email address. However, if you aren’t exactly whom to call, just use the intuitive search feature. Whether you search by name, department, or location, you will find your contact – fast.

Flexibility

The Elevate Desktop App empowers employees with the flexibility to communicate the way that works best for them: Softphone mode or Call Controller mode.

Softphone mode: Allows users to place and receive phone calls directly through a computer, helping them to collaborate more effectively by consolidating communications through a single device.

Call Controller mode: Acts like a remote control for the user’s associated desk phone, empowering the employee to be more effective and efficient with call management.

Both modes include the following features:

Team Chat and Business SMS

Send and receive chats and text messages to colleagues and customers. Unlimited text messages can be sent to colleagues and customers across the United States, Canada, and Puerto Rico. Chats and text messages are securely encrypted in transit and at rest and will automatically sync across Unite Desktop and Mobile applications. Pin favorites to the top of your contact list and access full contact history at any time.

Contact Management
  • Manage company, customer, and personal contacts from your Unite Desktop Application.
File Collaboration

View the most current versions of files and share them easily and securely. Admins can maintain full control over files, users, devices, and sharing activities.

One-Click Meeting

Utilize One-Click Video Conferencing and Screen Share. Clicking on the Meeting tab within the desktop app displays your AnyMeeting® login credentials as well as a one-click launch button. Simply click the launch button to start an instance of AnyMeeting video conference or screen share.

Click-to-Call

The Elevate Desktop App is an extension of your desk phone. Calling is easy:

  1. In the app, find your company contact in the list.
  2. Hover over the name of the person you want to call.
  3. Click on the app phone icon to immediately ring the extension of your contact.
  4. If you’re in Softphone mode, the call is made right from your laptop. If you’re in Call Controller mode, your desk phone will ring—answer it, then the call is connected.
Manage Active Calls

Choose from several options while in an active call including placing additional calls, rejecting calls, sending calls to voicemail, Call Flip, call transferring and call park.

Manage Multiple Calls

The Intermedia Unite Desktop App makes managing calls easier. Just click on the related avatar tabs to manage any particular call.

Warm/Blind Transfers

Call transferring is a snap. Three types of transfers are available through the Unite Desktop App:

  • Blind transfer. Transfer the call immediately to another party without introducing the call.
  • Warm transfer. Call another party, and transfer the call after introducing the call to the new party.
  • Transfer to Voicemail. Transfer the call immediately to another party’s voicemail.
Call Park

Park calls with a single click. You will hear and see the parked extension number so that the call can be picked up from a different location.

Status Indicator

3 Run Single Media’s desk phones have the ability to see whether your company contact is available, or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes status availability information. The Elevate desktop displays status information alongside each contact in the Active Directory.

Call Flip

Move between your desk and mobile phone with ease. For example, need to get to an appointment… but your desk phone call is running over? Transfer your call from your desk phone to the Elevate Mobile App – without disconnecting your call. Simply hit the Flip icon. The other party will hear hold music until you pick up the new device.

Call History

Check to see whom you had past conversations with or whom you missed while away. Just click the tab, and your call history for the last 90 days will appear in a list, most recent call first. Call history displays contact name (or CNAM if not in Active Directory,) time and date they called. You may filter to display only missed calls if desired, and place calls directly from call history.

Video Conferencing

When you can’t be there in person, web video conferencing bridges the gap. With our unified communications video conferencing service, you can host a video conference with screen sharing and have attendees join a custom URL via phone, mobile or desktop.

Browser-Based

Our browser-based app means no downloading, so meetings start super quick and get productive fast! Using the latest HTML5 and WebRTC technology in modern browsers, we eliminate the need for plugins or installations. Older browsers are also supported as viewers and can easily dial-in for the audio.

HD Video Conferencing

720p HD Video Conferencing for up to 4 participants with 4 video feeds. If your meeting has more attendees than that, they can easily take turns on video as needed. Layouts adjust automatically for optimal size and viewing experience. It’s almost like being in the same room. The optional upgrade to AnyMeeting Pro enables meetings for up to 30 participants with 6 video feeds.

Built-in Phone Conferencing

Your AnyMeeting account includes a conference call number and PIN codes, so participants can join by phone or computer.

Screen Sharing

Simply share your screen and display the document you’d like to share – it’s that easy. Share anything that can be displayed on your computer, including PowerPoint®, Excel®, Word and web pages.

Screen Annotation

As a meeting presenter, you can give attendees the ability to draw on your shared screen and engage with your content.

Team Chat and Business SMS

Using the Elevate Unite Desktop and Mobile Apps, users can quickly chat with colleagues, making teamwork easier than ever.

  • Send and receive messages and attachments with team members (individuals and groups)
  • Pin favorite contacts to the top of your list
  • Mobile chat and desktop chat messages are instantly synchronized
  • View free/busy/away statuses of all your contacts
  • Access to full contact chat history at anytime
  • Quickly get answers to questions even if you’re on the phone with another

Business SMS

Communicate more effectively with colleagues and customers using Business SMS for Elevate.

  • Send and receive unlimited text messages* across the United States, Canada, and Puerto Rico from your business phone number using your Elevate Desktop or Mobile apps
  • Send text messages to colleagues and customers
  • Text messages will automatically sync across Unite Desktop and Mobile apps

Screen Share

Now you can hold screen sharing meetings with team members or externally in real-time, improving collaboration and speed of decision making. Simply start the online screen share and display the content you’d like to share – it’s that easy. Desktop or screen sharing can be displayed on your computer, including PowerPoint, Excel, Word and web pages.

Browser Based

Our browser-based app means no downloading, so meetings start super quick and get productive fast! Using the latest HTML5 and WebRTC technology in modern browsers, we eliminate the need for plugins or installations. Older browsers are also supported as viewers, and can easily dial-in for the audio.

Built-in Phone Conferencing

Your AnyMeeting® account includes a conference call number and PIN codes, so participants can join by phone or computer.

HD Video Conferencing

720p HD Video Conferencing with up to 6 others. If your meeting has more participants than that, they can easily take turns on video as needed. Layouts adjust automatically for optimal size and viewing experience. It’s almost like being there. Screen sharing conference calls can be quickly created by sharing a custom URL that gives the recipients easy access to call in numbers and sharing options.

Virtual Voicemail

Elevate voicemail can be managed and accessed according to user needs. Listen and manage from the desktop phone, or through the mobile app. Transcribed voicemail messages can be sent via email, or viewed on the mobile app. And you can receive or forward voicemail as a downloadable email attachment.

Features include the following:

  • Check voicemail online
  • SMS notifications
  • Voicemail transcription
  • Forward voicemail
  • Message waiting indication
  • Delete, skip or save messages
  • Voicemail to email via WAV file
  • Auto-delete of voicemail after 90 days
  • Playback control when receiving messages
  • Change personal greeting and PIN

Online Faxing

3 Run Single Media’s WebFax is a “virtual” or online fax service that allows users to receive and manage faxes from their computer, via the web. It allows document sharing and transmits faxes directly from a Windows-based PC. Senders simply dial the WebFax number from their fax machine, as they normally would.

Features include the following:

  • Users receive, view, and manage faxes via the web, or as email attachments
  • Users may send faxes from any Internet-connected PC
  • Does not require an additional phone line

File Backup and Collaboration

Elevate makes it easy for teams to work together, no matter how many miles apart they may be. Every user gets 2GB of SecuriSync® file storage included, so colleagues can work seamlessly on projects together, providing access to the most current version of files to allow teammates to co-edit in real-time. They’ll be able to access files from desktops, laptops, smartphones, tablets, file servers, and the web, with full control over all functions including file management, users, devices, and sharing activities. For greater ease, users can access file server content from mobile devices without a VPN.

Unite also helps ensure that those files stay safe on the network. We offer real-time backup of all files, mobile photos, and videos, and point-in-time file restoration for quick recovery from ransomware and other types of data loss. File Server Sync is used to backup and sync files from an existing Windows file server to SecuriSync, our secure online file backup and storage product.

Bring Your Own Phone (BYOP)

Does your company already have phones? 3 Run Single Media offers two Bring Your Own Phones (BYOP) small business phone solutions.

The Enhanced BYOP Program enables you to use approved phones that were already existing or procured elsewhere, and still get the full use and functionality of the built-in features of Elevate. See the full approved phone list for the Enhanced BYOP program.

Alternatively, with the AnyPhone BYOP Program, any SIP device not on the approved list may still be used in conjunction with Elevate. However, any device not on the approved list is not guaranteed to work seamlessly with all Elevate features. The AnyPhone BYOP program allows customers to include third-party products such as softphones and paging devices into their cloud voice solution.

Customer Benefits

Increase Employee Productivity:

  • Embed communications into everyday business applications across various teams to streamline business workflow and maximize employee efficiency.

No heavy IT investment:

  • Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.

Drive customer retention and increase revenue:

  • Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
integrations_customer_benefits
Desktop VoIP phones

Our Unified Communications solution combines video conferencing, data, file sharing, and of course, IP desk phones. With Elevate wherever your phone goes, your phone number comes along with you. Simply plug it into any North American internet connection.

We’ve identified a range of Polycom, Cisco, and Yealink phones to meet all your business needs. No technical installation is required, just connect your phone to the internet and it’s ready to go.

vvx-201-new
Polycom VVX 201

Network: 10/100
Screen type: Greyscale
POE: Yes
USB ports: 0

vvx-250
Polycom VVX 250

Network: Gigabit
Screen type: Color
POE: Yes
USB ports: 1

vvx-350
Polycom VVX 350

Network: Gigabit
Screen type: Color
POE: Yes
USB ports: 2

sip-t42s
Yealink T42S

Network: Gigabit
Screen type: Greyscale
POE: Yes
USB ports: 1

sip-t46s
Yealink T46S

Network: Gigabit
Screen type: Color
POE: Yes
USB ports: 1

vvx-450
Polycom VVX 450

Network: Gigabit
Screen type: Color
POE: Yes
USB ports: 2

vvx-450
Polycom VVX 501

Network: Gigabit
Screen type: Color/Touch
POE: Yes
USB ports: 2

vvx-450
Yealink T48S

Network: Gigabit
Screen type: Color/Touch
POE: Yes
USB ports: 1

soundstation-5000-01-min
Polycom IP 5000

Network: 10/100
Screen type: Greyscale
POE: Yes
Mic. pick up radius: 7’

soundstation-6000-01-min
Polycom IP 6000

Network: 10/100
Screen type: Greyscale
POE: Yes
Mic. pick up radius: 12’

soundstation-7000-03-min
Polycom IP 7000

Network: 10/100
Screen type: Greyscale
POE: Yes
Mic. pick up radius: 20’

sip-w60p
Yealink DECT IP W60P

Network: Gigabit
Screen type: Color
PoE: Yes
USB ports: 0

cisco-spa-ata-2-port
Cisco SPA 112 ATA

A Worry-Free Experience™

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