Why choose a CCaaS solution?

Today’s contact centers are under pressure to contribute significantly to top-line revenue and bottom-line profit. That, along with the demand to deliver a winning customer experience strategy, can make contact center implementation a daunting task. To help our customers ensure that their contact center fully realizes all of its goals, 3 Run Single Media offers a leading Contact Center Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability and world-class deployment and support services.

Unlike traditional on-premises systems, Contact Center can be up and running within days, not months. Plus, you’ll always have the latest, most advanced contact center tools and technology at your fingertips. With no need for bulky on-site equipment, and with our Cloud Concierge™ experts with you every step of the way, your transition to the cloud is seamless.

Provide a best-in-class customer experience with a contact center solution that gives you superior reliability, along with easier adoption and faster, more accurate resolve times:

  • Support multi-site contact centers and remote agents
  • Centralize management from one portal, accessible anywhere, any time
  • Keep an eye on service levels, and analyze team performance by queue, team, or agent with real-time dashboards and historical reports
    Easily manage customizable agent skillsets and statuses
  • Centralize the handling of web chat, email, and SMS in a single application with our omnichannel capabilities
  • Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities
  • Send out post-call surveys to measure satisfaction Quickly and easily integrate with CRM and WFM systems
  • And much more...

Contact Center Plans

    The Contact Center Made Simple: Cost effective voice-only contact center
    capabilities, available directly from the
    Elevate Desktop application.

    Voice only call queuing,
    agent reporting, and management.

    ONLY sold integrated with Elevate.

    Businesses looking to build a basic,
    cost-effective, voice-only contact center.

    - Inbound Voice Queues
    - Supervisor functions including
    monitor, barge, and whisper
    - Real-Time & Graphical Reports
    - Call Recording
    - And More!

3 Run Single Media | VOIP & Cloud Business Services

Get Started Today

Elevate Business Bundle

Elevate combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business.

  • PBX Phone System
  • Desktop App & Mobile App
  • Fax
  • Voicemail
  • Video Conferencing
  • Team Chat and Business SMS
  • Remote Office
  • Phones
  • Screen Sharing
  • File Backup and Collaboration
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